Refund policy

Refund policy

30-Day Money-Back Guarantee

We want you to love your purchase. If you are not satisfied, you can request a refund within 30 days of delivery.

How to start a return Email us at support@orestiva.com with your order number and the reason for your request. Please do not send items back before contacting us: we reply within 24 hours (Monday to Saturday) with the return instructions and address.

Damaged, defective or wrong items If your item arrives damaged, defective or is not what you ordered, send us a photo or short video within 30 days of delivery. We will send a free replacement or issue a full refund. You do not need to return the item.

Change of mind Items must be unused, in their original packaging and with all accessories. Return shipping costs for change-of-mind returns are paid by the customer. Once we receive and inspect the item, we refund the product price.

Refunds Approved refunds are issued to the original payment method within 5–10 business days. Your bank may need a few additional days to show the refund. Shipping fees and the optional Insured Shipping fee are non-refundable unless the item was damaged, defective or wrong.

Lost packages If tracking shows no movement for 15 business days, or your order has not arrived 30 days after shipping, contact us and we will reship your order or refund you in full.

Cancellations Orders can be cancelled free of charge before they are shipped. Email us as soon as possible.